Services
We understand that the automobile service industry has become extremely competitive and in-depth training of personnel is a crucial factor in customer satisfaction and retention. We train customers to gain knowledge, skill and confidence about handling automobile service equipments. SCHUMAK offers intensive training on both theoretical and practical aspects that arms technicians with core skills, experience in the latest technology, and confidence required to undertake automotive service, and problem diagnostic and resolution.
CUSTOMER CARE
Our excellent customer care shows that our business with every customer is reliable and consistent over time. We also conduct surveys and speak with customers on an informal basis about what we could do to improve their business.
Highlights
- Technically trained staff
- Multi-tiered escalation system to manage pending issues
- Customer care executives with multilingual capabilities
- Service history of customers accessible to OEMs
- Monthly reports sent to OEMs
- Feedback loop to performance engineering department for all products
We provide AMC according customer requirements and special Comprehensive AMC (Spares covered in AMC) for specific equipments. An AMC reduces production losses and relieves our customers from maintaining a spare parts inventory. SCHUMAK takes total care of workshop equipments which eliminates the need for our customer to employ a technician.
Benefit of AMC
- Periodic scheduled service visit according to equipments
- High uptime of equipment working
- Response with in one hour from call registration in Customer Care System
- High priority response in the unlikely event of machine break-down
- Better availability of equipment at workshop means peace of mind to customer
- Consistent in performance due to regular maintenance
- Reduction in ownership cost
- Refresher training to operator to increase safety, quality and high productivity.
For AMC / CAMC Contact Information contact E-mail Id: info@schumakindia.in
